To verify that the Zoom app has camera permission settings on Windows 10, start by typing Settings into the search bar.Ĭlick Install to download a fresh version of Zoom. Your device may be blocking access to your camera. Make sure there isn’t something physically blocking or covering your camera.ĭoes Your Camera Have Permission to Work With Zoom? If it works on another application, the problem is with the Zoom app. Is It Your Camera or Zoom?įirst, determine if the cause of your problem is your camera or the Zoom app itself. Visit the official site and download the latest version for your browser or device if you aren’t already using it and check that your browser settings for camera access are correctly set. Once you are sure your device is up to date, check your Zoom app.

Are You Up To Date?ĭoes your device have all the latest system updates? If not, update them now. If this doesn’t solve your problem, try restarting your computer. Sometimes stopping and restarting an app will work. If you have any questions please get in touch by tapping Email Us in Settings or contacting us on Twitter.The next simple fix to try is to restart the Zoom app. Note that you also cannot log in to an organizational account until this is corrected. Currently, there appears to be an issue with the SDK that the provide to developers that causes it to report a version that is lower than it would appear, thus causing this issue.

Zoom can, in the future, provide us with a version of their SDK that raises the version number that our apps use.If possible, use a personal account that is not tied to the organization.This setting is found under User Management → Group Management → Click View on a particular group → Meeting tab → toward the bottom there is a setting called “Require users to update the client” → set the minimum iOS version correctly. At the time of this writing this would need to be no higher than 5.1.2. The account owner would need to lower the minimum iOS app version such that our apps are allowed.There are three things that can correct this issue: The error presents as “the mobilertc version is incompatible.” Some users from one particular organization are having these issues presently.

If you experience errors attempting to join a Zoom meeting in either Attendant for Zoom or Participant for Zoom your organization may have configured your account in such a way that currently excludes our apps from working.

Zoom join meeting error